Woof Walking & Co Service Agreement Policies

Effect as of September 1, 2015.

PAYMENTS

Payment must be made within one business day after receiving the invoice based on the agreed upon payment method. Invoices outstanding after 7 days past the due date may be subject to cancellation of services.

CANCELLATIONS

All cancellations must be confirmed by 6:00PM the day before the scheduled service. This gives us time to adjust our schedule and prepare our walkers for their day. Failure to cancel within this window will result in the full price of the visit being charged. In the event that your walker shows up for a scheduled walk/visit and your pet is not home or is unable to come out for his/her walk, you will be charged for the full rate of the service.

EXTREME WEATHER ALERTS

In the best interest of both your dog and our walkers, walks will not occur in full if there are weather advisories or strong storms with thunder and lightning. In either case we will shorten walks and provide indoor play where appropriate.

PET BEHAVIOR, SAFETY & HEALTH

We reserve the right to refuse service to any pet for any reason including, without limitation, if it appears that the pet is sick, injured, in pain, or that its behaviour could jeopardize the health and safety of other pets or our walkers.

PHOTOGRAPHS/VIDEOS

Woof Walking & Co may photograph or video the client’s pet(s) and use these photos/recordings for marketing and promotional purposes without any liability or obligation by the client.