Policies

Woof Walking & Co Service Agreement Policies – Effect as of September 1, 2015

PAYMENTS
Payment must be made within one business day after receiving the invoice based on the agreed upon payment method. Invoices outstanding after 7 days past the due date may be subject to cancellation of services.

CANCELLATIONS
All cancellations must be confirmed by 6:00PM the day before the scheduled service. This gives us time to adjust our schedule and prepare our walkers for their day. Failure to cancel within this window will result in the full price of the visit being charged. In the event that your walker shows up for a scheduled walk/visit and your pet is not home or is unable to come out for his/her walk, you will be charged for the full rate of the service.

EXTREME WEATHER ALERTS
In the best interest of both your dog and our walkers, walks will not occur in full or in some cases at all if there are extreme weather advisories. 

Each client will receive a text either the night before or the day of (before 6:30 AM) if impactful weather is imminent. Woof & Co may elect to cancel all walking services entirely that day. This is for the safety of the walkers. We do not want anyone driving when extreme weather alerts are posted that driving conditions are hazardous. If you choose to drive into work before reading our Woof Alerts please be advised it will be your responsibility to contact your emergency contact to let your dog out as Woof & Co will not be available. 

Should inclement weather start in the afternoon, Woof & Co will alert all clients in the am (before 6:30am) that walks may be shortened to let outs in order to allow all walkers to get home safely before the driving/weather conditions become hazardous.  

Clients will not be charged for cancelled walks. Shortened walks will be adjusted accordingly.

PET BEHAVIOR, SAFETY & HEALTH
We reserve the right to refuse service to any pet for any reason including, without limitation, if it appears that the pet is sick, injured, in pain, or that its behaviour could jeopardize the health and safety of other pets or our walkers.

PHOTOGRAPHS/VIDEOS
Woof Walking & Co may photograph or video the client’s pet(s) and use these photos/recordings for marketing and promotional purposes without any liability or obligation by the client.

Looking For A Professional?

We are an insured and bonded dog walking service throughout the Milton & Carlisle area. Locally owned and operated, our dog walking service has one mission: “To provide outstanding care, service and safety for your beloved dog in a loving environment.”